Policies
Shipping
We don't sit on a warehouse full of bags. Every set is cut, sewn, filled, and weighed after you order it — yours, specifically. That's why there's a wait, and it's why nothing here runs out: if a design is listed and orderable, we'll make it for you. When we retire a design for good, it's marked unavailable and stays that way.
Because your bags are made after you order them, allow 5–7 business days from purchase to shipment. Custom orders take longer than 5–7 days — we'll confirm a timeline after your proof is approved. Orders placed on weekends or holidays start the next business day. You'll get a shipping confirmation email with tracking as soon as your set leaves the shop.
Shipping is free on every order, every time. No minimum, no weight tiers, no destination surcharge — the price on the bag is the price you pay, plus sales tax. We ship via USPS, UPS, or FedEx and pick the carrier ourselves based on your address and order size.
We offer one shipping speed — free standard. There is no paid expedited or express upgrade at checkout. Transit time is on top of the make time above and depends on your carrier and address; it's an estimate, not a guarantee, and carrier delays and weather are out of our hands. Need a set by a hard date? Email cxadmin@cornographix.com before you order and we'll tell you straight whether we can hit it.
United States only. Checkout will only accept a U.S. shipping address, so an international order can't go through. Outside the U.S. and want a set? Email cxadmin@cornographix.com — we're not there yet, but we want to know you're out there.
Lost or damaged in transit? Please file a claim directly with the shipping carrier (USPS, UPS, or FedEx) — they handle transit loss and damage. Bag flaw or manufacturing defect? That's on us — email cxadmin@cornographix.com within 7 days of delivery and we'll make it right.
Returns
Every bag we make is built to order — yours doesn't exist until you buy it — so all sales are final — no returns, no refunds, no exchanges. Please double-check your line, speed, and colorway before checkout. If you're unsure which bag is right for you, message us before you buy — we'd rather help you pick the right set up front than watch you order the wrong one.
If your bags show up with a real flaw or defect from our shop (bad seam, wrong weight, missing stamp where one was ordered), that's on us. Email cxadmin@cornographix.com within 7 days of delivery with photos and your order number — we'll make it right.